Returns & Exchanges
At Rosebank Garden Centre, we want you to be completely satisfied with your purchase; if an item doesn't meet your expectations, you can return it within 28 days of receipt for a full refund or exchange. Please ensure all plants are kept in their original pots and hard goods remain in their original packaging to qualify for a return.
Initiate Your Return
Contact our customer service team via email or visit our in-store information desk with your original order number and proof of purchase.
Prepare the Items
Carefully pack your items, ensuring that fragile garden decor is padded and live plants are secured to prevent damage during transit.
Drop Off or Ship
Bring your items directly to the Rosebank Garden Centre service desk for an immediate exchange, or ship them back to our returns department using a tracked courier service.
Receive Your Refund
Once our horticultural experts have inspected the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing